Privacy Policy

Melbourne Car Subscription is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Melbourne Car Subscription manages personal information. It is structured as follows:

Personal information Melbourne Car Subscription collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Melbourne Car Subscription and complaints
Changes to Privacy Policy

1. Personal information Melbourne Car Subscription collects

The main types of personal information Melbourne Car Subscription collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Melbourne Car Subscription such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Melbourne Car Subscription's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Melbourne Car Subscription's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Melbourne Car Subscription's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Melbourne Car Subscription.

Melbourne Car Subscription collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Melbourne Car Subscription keeps of telephone calls, or emails received, or messages sent to Melbourne Car Subscription or posted on Melbourne Car Subscription's pages on social media);
Melbourne Car Subscription's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Melbourne Car Subscription collects personal information in connection with running its business directly from the individual concerned. On occasion Melbourne Car Subscription may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Melbourne Car Subscription stores personal information in electronic and paper form.

Melbourne Car Subscription uses and discloses personal information as follows:

to source vehicles and sell them to Melbourne Car Subscription's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Melbourne Car Subscription's customers and prospective customers;
to obtain products, services or information from Melbourne Car Subscription's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Melbourne Car Subscription knows about them);
to operate and manage Melbourne Car Subscription's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Melbourne Car Subscription. For example, Melbourne Car Subscription may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Melbourne Car Subscription also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Melbourne Car Subscription uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Melbourne Car Subscription uses in the operation of the computer program is browsing history on Melbourne Car Subscription's websites, name, contact information, and other information you may input into Melbourne Car Subscription's websites. The level of human oversight Melbourne Car Subscription provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Melbourne Car Subscription's staff.

4. Cookies

Melbourne Car Subscription uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Melbourne Car Subscription's web server. Melbourne Car Subscription may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Melbourne Car Subscription's platforms and those social media platforms. Melbourne Car Subscription's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Melbourne Car Subscription's website.

5. Links to other websites

Melbourne Car Subscription's website may contain links to third party websites. Melbourne Car Subscription does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Melbourne Car Subscription and do not wish to receive these communications from Melbourne Car Subscription in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Melbourne Car Subscription.

7. Overseas transfers

Melbourne Car Subscription's website/s are hosted in Australia. On occasion, a third party service provider Melbourne Car Subscription engages or that Melbourne Car Subscription is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Melbourne Car Subscription holds about them by contacting Melbourne Car Subscription during business hours on (03) 9121 0123 or via the contact page.

Melbourne Car Subscription may require an individual making a request to verify their identity before processing their request.

Melbourne Car Subscription will aim to respond to all requests promptly and within 30 days.

Melbourne Car Subscription may refuse a request where permitted or required by law. Melbourne Car Subscription will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Melbourne Car Subscription and complaints

If you have any queries, concerns or complaints about how Melbourne Car Subscription handles your personal information please contact Melbourne Car Subscription during business hours on (03) 9121 0123 or via the contact page. Melbourne Car Subscription may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Melbourne Car Subscription can understand the nature of your concern. In most cases, Melbourne Car Subscription will ask that you put your request in writing.

Melbourne Car Subscription takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Melbourne Car Subscription's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (03) 9121 0123
Mailing Address: 5 Eucumbene Dr, Ravenhall, VIC, 3023

10. Changes to Privacy Policy

Melbourne Car Subscription may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.